Shipping Policy

Last Updated: August 2026

At Nitrous Clothing, we understand that receiving your order is an important part of the shopping experience. Our goal is to process every order carefully and provide clear information throughout the delivery journey.

Order Processing

Orders are generally processed within 1–3 business days after successful payment confirmation.

Business days exclude weekends and applicable public holidays.

During product launches, promotional campaigns, holiday periods, or unusually high order volumes, processing may take additional time. If an unexpected delay significantly affects your order, we will make reasonable efforts to keep you informed.

Shipping Rates

Available shipping methods and applicable shipping charges are calculated and displayed during checkout based on your delivery destination and the shipping option available for your order.

From time to time, Nitrous Clothing may provide promotional shipping offers.

Free Shipping Promotion

Nitrous Clothing may offer promotional free shipping using designated promotional codes or under specific promotional conditions.

Where applicable, the current promotional offer will specify the requirements, eligible destinations, and any exclusions.

Estimated Delivery Times

Delivery times depend on your destination, selected shipping method, carrier performance, and other circumstances affecting transportation.

Estimated delivery information will be presented during checkout where available.

Please understand that delivery estimates are not guaranteed delivery dates.

Order Tracking

When tracking information is available, you will receive shipment tracking details after your order has been dispatched.

Tracking information may require up to 24–48 hours to become active or display movement within the carrier's system.

International Shipping

For international orders, the customer may be responsible for customs duties, import taxes, brokerage fees, or other charges imposed by the destination country's authorities.

Nitrous Clothing does not control these government-imposed charges and cannot guarantee the amount that may be assessed.

Customs Delays

International shipments may be delayed while passing through customs. Customs processing times are determined by the relevant authorities and are outside our control.

Incorrect Shipping Information

Customers are responsible for providing accurate and complete delivery information during checkout.

If you notice an error in your shipping information, contact us immediately. We will attempt to make a correction when possible, but changes cannot be guaranteed after an order has entered processing or been shipped.

Lost, Delayed, or Missing Packages

If your package has not arrived within the expected delivery period, please contact us with your order information.

We may need to work with the shipping carrier to investigate the shipment. Please note that carrier investigations can require additional time.

Delivered but Not Received

If tracking indicates that a package has been delivered but you cannot locate it, first check your delivery area, mailbox, building reception, household members, or neighbors where appropriate.

If the package remains missing, contact us so we can advise you on the available next steps.

Damaged Packages

If your package arrives visibly damaged, please document the condition of the package and product with photographs and contact us as soon as possible.

Contact

For shipping-related questions, please contact Nitrous Clothing through the Contact section of our website.

We appreciate your patience and trust and remain committed to making every order experience as smooth as possible.